Return and Refund Policy

Freshness Guaranteed

Effective Date: September 16, 2026


Coffee is fresh - once a bag has been opened, we can't put it back on the shelf. Here's exactly what that means for returns, and how we make it right if something arrives wrong.


1. All Sales Are Final

Because our coffee is a fresh, perishable food product, all sales are final. We're not able to accept returns or offer refunds or exchanges for change of mind, taste preference, or if a coffee just isn't for you.

This applies to all whole bean and ground coffee. Non-food merchandise (such as mugs or gear) is eligible for return only if it arrives damaged, defective, or incorrect - see the next section.

2. Damaged, Defective, or Incorrect Orders

We want you to get exactly what you ordered, in good shape. If your order arrives damaged, defective, or if we sent you the wrong item, contact us within 7 days of delivery at STEVE@SUGARLEAFCOFFEE.COM with:

  • Your order number

  • A description of the issue

  • A photo of the item(s) and, if applicable, the shipping box or packaging

We'll review your claim and, at our discretion, send a replacement or issue a full refund to your original payment method. We're not able to process claims made after this window, so please check your order as soon as it arrives.

3. Shipping Delays

We aim to ship within the estimated timeframe shown at checkout (or within 30 days if no timeframe is given, consistent with FTC shipping rules). If your order is delayed beyond that window, we'll reach out and either get your OK to ship a little later or cancel the order and refund you in full.

4. Order Cancellations

Need to cancel or change an order? Contact us at STEVE@SUGARLEAFCOFFEE.COM as soon as possible. We can only cancel or modify orders that haven't yet been packed or shipped; once an order has shipped, our standard return terms above apply.

5. Refund Processing

Approved refunds are issued to your original payment method, generally within 5–10 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle to show up on your statement.

6. Wholesale Orders

This policy covers orders placed through our online store. Wholesale orders are subject to the terms in your wholesale agreement - contact your Sugar Leaf wholesale representative with questions about those orders.

7. Questions?

We're happy to help - reach out any time at:

SUGAR LEAF COFFEE ROASTERIE LLC d/b/a Sugar Leaf Coffee Roasterie
2715 S GLADSTONE PLACE, SUITE E, MILWAUKEE, WI 53207
STEVE@SUGARLEAFCOFFEE.COM